Zapp riders, now is the time for action

Working for Zapp hasn’t been fun, or even ok, for a while now. Since November our working conditions have been steadily ground down. They have cut surge bonuses. They’ve added an extra unpaid half hour to our shifts. They’ve been doing security searches on riders, treating us like criminals. Many of us have problems with contracts and back pay, that Zapp has failed to address properly or at all. They took away our store discount, which is in our contract, and have failed to set up a system to replace it. All of these things have wreaked havoc on our motivation, but we’ve kept going. We kept riding. When Zapp decided we could do without a lead rider to look after our bikes and check the orders, we made do with the manpower we had. We sat down with management for a polite meeting. This was not pointless: they have made some concessions, but mainly on things that don’t really cost them anything. But their overall response to the problems the riders face, is that there are ‘communication issues’. This is what’s really going on: Zapp is haemorrhaging money, and they’re using our pay to plug the holes. Since this nice, cordial meeting, three more dark stores have closed. It’s been chaos. Riders from the closed down hubs were not consulted or even informed beforehand; some of us showed up for work to find it was no longer there. It has been completely down to us to make sure we can work our hours somewhere else, and not everyone managed to get reassigned to a different hub.

Radical Riders in Zapp riders, now is the time for action (